Returns & Exchanges Policy
At Zarif Jewelry, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free returns and refund policy.
Eligibility:
We accept returns for damaged items only. If you receive a damaged item, please contact us within 7 days of delivery to initiate the return process.
Return Process:
To initiate a return, please visit our contact page and provide details of the damaged item, including your order number and a brief description of the issue. Once we receive your return request, we will provide further instructions for returning the item.
Refund:
Upon receipt and inspection of the returned item, we will issue a refund to your original form of payment. Please allow 7 business days for the refund to be processed. Shipping costs are non-refundable.
Exchanges:
Unfortunately, we do not offer exchanges at this time. If you wish to exchange a damaged item for a different product, we recommend initiating a return and placing a new order for the desired item.
Damaged Items:
In the event that you receive a damaged item, please retain the original packaging and take photos documenting the damage. This information will assist us in expediting the return and refund process.
Contact Us
For any further inquiries or assistance regarding returns and refunds, please do not hesitate to contact us through our designated channels. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience with Zarif Jewelry.
